A Message from Heather

"I know how frustrating it is when programs go silent. You're waiting for help, and it feels like nobody cares. But you matter. Your needs matter. Keep advocating for yourself — and use this page to know exactly when to follow up. You've got this."

Program Response Times

Know exactly how long each program takes to respond, how to contact them, and what to do if they go silent.

Always write down: the date you called, the name of who you spoke to, and any reference/case numbers. This is your paper trail if something goes wrong.

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Always Document Everything

Keep a notebook or use your phone's notes app. Write down every call, name, date, and reference number. Documentation is your power when dealing with any program.

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"Be strong and courageous. Do not be afraid; do not be discouraged, for the LORD your God will be with you wherever you go."

— Joshua 1:9